The Galaxy S10 is a powerful smartphone that offers a range of features and capabilities. However, like any electronic device, it can sometimes encounter issues that affect its performance. One common problem that users may experience is a frozen screen or unresponsive touchscreen. This can be frustrating, as it prevents you from using your phone effectively. If you’re facing this issue, don’t worry, as there are several steps you can take to try and resolve it.
The first thing you can try is a forced restart of your Galaxy S10. This can often help to unfreeze the screen and get it working again. To do this, simply press and hold the volume down button and the power button simultaneously for about 10 to 15 seconds. Keep holding the buttons until the screen goes black and the device restarts. This can sometimes fix minor software glitches that may be causing the touchscreen to freeze.
If the forced restart doesn’t resolve the issue, you can also try clearing the cache partition of your Galaxy S10. This process can help to remove any temporary files or data that may be causing problems with the touchscreen. To do this, turn off your device and then press and hold the volume up button, the power button, and the Bixby button simultaneously. Keep holding the buttons until the Samsung logo appears, and then release them. You will then see the Android recovery menu. Use the volume down button to navigate to the “Wipe cache partition” option, and press the power button to select it. Once the process is complete, select the “Reboot system now” option to restart your device.
If the touchscreen is still not responding after trying these steps, it may be necessary to perform a factory reset of your Galaxy S10. This will erase all data and settings on your device, so make sure to back up any important information beforehand. To perform a factory reset, go to the Settings menu on your device, then select “General management,” followed by “Reset.” Choose the “Factory data reset” option, and then select “Reset” to confirm. Your device will then erase all data and restart.
If the touchscreen is still not working after a factory reset, it may be a hardware issue that requires professional repair. In this case, it’s recommended to contact Samsung support or visit a certified technician to get your device checked.
A frozen or unresponsive touchscreen on your Galaxy S10 can be frustrating, but there are several steps you can take to try and resolve the issue. Start with a forced restart, then try clearing the cache partition, and if necessary, perform a factory reset. If the issue persists, it may be a hardware problem that requires professional assistance.
How Do You Fix Your Samsung S10 Unresponsive Touch Screen?
To fix an unresponsive touch screen on a Samsung S10, you can try the following solutions:
1. Restart your phone: Press and hold the power button and volume down button simultaneously until the S10 logo appears. Release both buttons and wait for your phone to reboot. This simple step can often resolve minor software glitches causing the touch screen to become unresponsive.
2. Check for system updates: Make sure your phone is running the latest software version. Sometimes, outdated software can cause touch screen issues. Go to Settings > Software update > Download and install to check for any available updates.
3. Clear cache partition: Cached data can sometimes interfere with the touch screen’s functionality. To clear the cache partition, turn off your phone. Press and hold the power button, volume up button, and the Bixby button (if available) simultaneously. Release the buttons when the Samsung logo appears and the Android recovery menu appears. Use the volume down button to navigate to “Wipe cache partition” and press the power button to select it. Once the process is complete, select “Reboot system now.”
4. Safe mode: Booting your phone into safe mode can help determine if a third-party app is causing the touch screen issue. To enter safe mode, power off your phone, then press and hold the power button until the Samsung logo appears. Release the power button and immediately press and hold the volume down button until the phone finishes restarting. In safe mode, only pre-installed apps will be active. If the touch screen works fine in safe mode, it indicates that a third-party app is causing the problem. You can uninstall recently installed apps to troubleshoot further.
5. Factory reset: If all else fails, you can try performing a factory reset. This will erase all data and settings on your phone, so make sure to back up your important files before proceeding. To perform a factory reset, go to Settings > General management > Reset > Factory data reset. Follow the on-screen instructions to complete the process.
If the touch screen is still unresponsive after trying these solutions, it may indicate a hardware issue. In such cases, it is recommended to contact Samsung support or visit a service center for further assistance.
What to Do If Your Samsung is Frozen And Won’t Turn Off?
If your Samsung Galaxy phone is frozen and won’t turn off, there are a few steps you can take to force restart it. Here’s what you need to do:
1. Locate the Power button: Look for the Power button on your Samsung Galaxy phone. It is usually located on the right side or the top of the device.
2. Press and hold the Power button: Press and hold the Power button for about 10-20 seconds. This will force the device to shut down.
3. Release the Power button: After holding the Power button for the specified time, release it.
4. Wait for the phone to restart: Give your phone a few seconds to restart. You should see the Samsung logo or the phone’s manufacturer logo appear on the screen.
5. Check if the issue is resolved: Once your phone has restarted, check if the freezing issue has been resolved. Try using the touch screen and navigating through the phone to see if everything is functioning properly.
If your phone is still frozen or unresponsive after the force restart, you may need to try additional troubleshooting steps or seek assistance from a professional.
Conclusion
If you are experiencing a frozen or unresponsive touchscreen on your Galaxy S10 after updating to Android 10, there are a few possible solutions you can try.
First, you can try a simple restart by holding down the volume down button and the power button simultaneously until the device restarts. This can sometimes resolve minor software glitches and restore normal functioning to the touchscreen.
If a restart doesn’t work, you can try a force restart by holding down the volume down button and the power button for about 10 seconds or until the device restarts. This can help in cases where the screen is completely unresponsive.
If the touchscreen is still not working after these steps, you may need to consider a factory reset as a last resort. Keep in mind that this will erase all data on your device, so it’s important to back up any important information before proceeding. You can initiate a factory reset by going to the Settings menu, selecting General Management, then choosing Reset and selecting Factory Data Reset.
If none of these solutions work, it may be necessary to contact Samsung support or visit a service center for further assistance. It’s also worth checking for any available software updates, as Samsung may release patches or fixes for known issues.
Remember, troubleshooting steps may vary depending on your specific device model and software version, so it’s always a good idea to consult the official Samsung support website or seek professional help if needed.
